Privacy Policy

1. Who We Are

This Privacy Policy applies to Axo Technology LLC ("Axo," "we," "us," and "our") and the services available at https://axo.technology.

2. Information We Collect

We may collect the following categories of information:

• Account and profile data, such as name, email, organization name, and preferences.
• Workspace setup data, such as Slack workspace and channel configuration details needed to deliver Axo updates.
• Usage and device data, such as IP address, browser type, pages visited, and service interaction logs.
• Communications data, such as messages sent to support and replies.
• Billing and subscription metadata processed through our payment providers, if applicable.

3. How We Use Information

We use personal information to:

• Provide and maintain the Axo service.
• Personalize curated AI updates and recommendations to your team.
• Operate accounts, process subscriptions, and provide support.
• Improve service quality, performance, security, and user experience.
• Meet legal, accounting, and compliance requirements.

4. Sharing of Information

We do not sell personal information. We may share information with service providers who help us run Axo, including cloud hosting, analytics, authentication, communications, and payment services. We may also disclose information if required by law or to protect rights, safety, and security.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to keep you signed in, remember preferences, measure usage, and improve performance. You can adjust browser settings to block or delete cookies, though parts of the service may not function correctly.

6. Data Retention

We retain personal information only for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of data and processing purpose.

7. Data Security

We use reasonable technical and organizational safeguards designed to protect information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, or portability of your personal information, and to object to or limit certain processing. To make a request, contact us at justin@axo.technology.

9. Children’s Privacy

Axo is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Third-Party Links and Integrations

Our website and service may include links to third-party websites or integrations. Their privacy practices are governed by their own policies.

11. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page.